These terms cover use of this website and booking a telehealth consultation with Cortex Telehealth.
Last updated 17 October 2026.
This website is operated by Cortex Health Solutions Pty Ltd (ABN 91 682 317 077), trading as Cortex Telehealth. Consultations are provided by Brett Jones, Nurse Practitioner.
Contact: info@cortextelehealth.com.au, 1800 194 512, Suite 1, 234 Baylis Street, Wagga Wagga NSW 2650.
Cortex Telehealth is not an emergency service. If you have chest pain, difficulty breathing, severe bleeding, signs of stroke, thoughts of harming yourself, or any other emergency, call 000 or go to your nearest emergency department.
Do not book a routine appointment and wait.
Consultations are for adults aged 18 and over in Australia.
Initial consultations are by video only. Follow-ups are by video or phone. A telehealth consult cannot replace a physical examination, and some problems are not safe to manage this way. Brett may decline to treat, ask you to see your GP or another service in person, or refer you.
Booking and paying does not mean a prescription will be written, a particular medicine will be chosen, or a particular health outcome will follow. Those are clinical decisions made in the consult, and only when they are appropriate.
You agree to join your consult from a private, quiet place, never while driving; to give accurate information about your history and medicines; and to attend follow-up when it is part of safe care. If follow-up is missed repeatedly, prescribing may be paused until you are reviewed.
The current fees are $160 for an initial consultation (40 minutes) and $80 for a follow-up (20 minutes), as shown on the Fees page and in the booking window. These are private fees. No Medicare rebate applies to the consultation. Pathology and medicines are billed separately by the laboratory and the pharmacy.
Payment is taken through Halaxy when you book. Please check the amount before you pay.
Cancellations need 24 hours’ notice. If you cancel or reschedule with 24 hours’ notice or more, your fee is refunded. If you cancel or reschedule with less than 24 hours’ notice, or don’t attend, the fee is not refunded.
If a prescription is written, it is an electronic prescription you can take to any pharmacy in Australia. Filling it, and paying for the medicine, is between you and the pharmacy. PBS eligibility is decided by the rules that apply at the time.
After your consult, a summary is prepared for your GP. It’s your choice whether it’s shared with them, and sharing it helps keep your care connected.
Your health information is kept confidential and handled in line with Australian privacy law. See our privacy policy.
Pages on this site, including articles, are general information. They are not a diagnosis or a plan for you. The text, illustrations and logos are owned by the practice or used under licence, and may not be copied for commercial use.
To the extent the Australian Consumer Law allows, the practice is not liable for loss that comes from relying on general website information instead of a consultation. Nothing in these terms excludes rights that cannot legally be excluded.
These terms are governed by the laws of New South Wales and the Commonwealth of Australia.
We may update these terms from time to time. The version on this page applies from the date shown above.
