FAQS
Frequently Asked Questions
Here’s everything you need to know about Cortex Telehealth and the services we provide.
Who is Cortex Telehealth designed for?
Cortex Telehealth is for anyone who wants fast, secure, and convenient access to healthcare. Whether you’re a FIFO worker, living in a remote area, or just need a hassle-free way to see a health professional, we’re here to help.
Do you offer bulk billing?
Yes, we bulk bill patients who hold a valid Health Care Card and children under the age of 14. If you are eligible, please contact our clinic directly via email or phone to arrange your booking.
How do I receive my prescription or referral?
Prescriptions and referrals are sent electronically. You will receive them via email or SMS, and they can be accessed by your pharmacy or specialist directly.
Can I use Cortex Telehealth from anywhere in Australia?
Yes! As long as you have a stable internet or phone connection, you can access our services from anywhere in Australia.
General FAQs
Can I get treatment for erectile dysfunction or premature ejaculation through Cortex Telehealth?
Yes, our practitioners can assess your situation and, if appropriate, provide a prescription for clinically approved treatments. All consultations are confidential and discreet.
Do you offer treatment for hair loss?
Yes, we offer medically-backed treatments for male pattern baldness (androgenetic alopecia), including oral and topical options.
Can you check if I have low testosterone?
Can you check if I have low testosterone?
Men’s Health FAQs
What types of medications can you prescribe?
We can prescribe a wide range of common medications, including treatments for:
- Blood pressure, diabetes, and heart health
- Asthma and respiratory conditions
- Mental health (excluding restricted medications)
- Skin conditions (e.g., eczema, mild acne)
- Sexual health and contraception
Are there any medications you cannot prescribe?
Yes, we do not prescribe:
- Strong painkillers (opioids)
- Benzodiazepines (e.g., Valium, Xanax)
- Other drugs of addiction
Some medications, such as certain ADHD treatments or specific acne tablets, can only be prescribed by a specialist doctor. If this applies to you, we may be able to provide a specialist referral.
Will I get repeats on my prescription?
Repeats may be limited where clinically appropriate to encourage regular review with your usual healthcare provider.
Prescription & Medication FAQs
What types of specialist referrals can you provide?
We can provide referrals for a wide range of private specialists, including dermatologists, cardiologists, urologists, and more.
Can I get a referral for physiotherapy or psychology under Medicare?
No, we cannot provide referrals for:
- Physiotherapy under Chronic Disease Management Plans (CDMPs)
- Psychology under Mental Health Care Plans (MHCPs)
If you require these Medicare-subsidised referrals, you will need to see a GP in person.
Specialist Referral FAQs
Do you provide prescriptions for nicotine vaping products?
Yes, but only for closed pod-based nicotine vaping systems if clinically appropriate.
Can I get a prescription to import nicotine vaping products?
No, we do not provide prescriptions for imported nicotine vaping products.
Do you prescribe oral nicotine pouches?
No, we do not prescribe oral nicotine pouches.
What other treatments can help me quit smoking or vaping?
We offer:
- Prescription medications that reduce cravings and withdrawal symptoms.
- Guidance on nicotine replacement therapy (NRT), such as patches, gums, and sprays.
- Behavioural strategies to help break the habit for good.
Smoking & Vaping Cessation FAQs
Do you prescribe weight-loss medications?
Yes, if clinically appropriate, we can prescribe medications that help with appetite control and support sustainable weight loss.
Do you offer diet plans?
We don’t offer strict diet plans, but we provide practical nutrition and exercise advice that fits around FIFO, shift work, and busy lifestyles.
Can you check if a medical condition is affecting my weight?
Yes, hormonal imbalances and metabolic conditions can make it harder to lose weight. Our practitioners can assess your symptoms and recommend further tests if needed.
Weight Loss FAQs
What type of neurology support do you provide?
We provide support for patients living with or recovering from neurological conditions, including:
- Migraine and headache disorders
- Epilepsy
- Peripheral neuropathies
- Parkinson’s disease (supportive care)
- Post-stroke care and secondary stroke prevention
Who delivers this neurology care?
Our Nurse Practitioner Brett Jones has advanced clinical experience in Neurology and Stroke, offering specialised care that complements your GP and neurologist.
Does this replace my GP or neurologist?
No. Our service is designed to support—not replace—your existing healthcare team. We help improve access, keep treatments on track, and reduce delays in referrals or prescriptions.
Can you help with stroke prevention?
Yes. We provide ongoing management of blood pressure, cholesterol, medication continuity, and lifestyle advice to help reduce your risk of another stroke.
Neurology & Stroke Support FAQs
On Your Terms.
